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Information Security

Job Titles: Security Administrator (infrastructure, data, and applications), Network Security Architect, Network Security Engineer, Network Security Specialist

Job Level: Entry

Establishes system controls by developing framework for controls and levels of access; recommending improvements. Maintains access by providing information, resources, and technical support.
Ensures authorized access by investigating improper access; revoking access; reporting violations; monitoring information requests by new programming; recommending improvements.
Establishes computer and terminal physical security by developing standards, policies, and procedures; coordinating with facilities security; recommending improvements.
Safeguards computer files by performing regular backups; developing procedures for source code management and disaster preparedness; recommending improvements.
Develops security awareness by providing orientation, educational programs, and on-going communication. Reports to a manager.

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Job Level: Intermediate

Responsible for the implementation, maintenance, and integration of the corporate WAN, LAN and server architecture. Responsible for implementation and administration of network security hardware and software, enforcing the network security policy and complying with requirements of external security audits and recommendations. Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software. Analyzing, troubleshooting and correcting network problems remotely and on-site.
Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems. Reports to a manager.

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Job Level: Expert

Responsible for the design and implementation of an enterprise-wide multi-factor/advanced authentication solution, including vendor selection, proof-of-concept, acceptance testing and enterprise rollout. Responsible for the design and implementation of advance threat prevention and data protection solutions, including advanced threat prevention for endpoints, full-disk encryption, removable media encryption/protection and, data protection for cloud storage/collaboration platforms. Develops project plans, communications, presentations, job aids, architecture diagrams and other technical reference documentation with little guidance, as needed to support project delivery.

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Software Engineer

Job Titles: Application Developer, Software Developer, Software Engineer, Linux Administrator

Job Level: Entry

Designs, modifies, develops, writes and implements simple software programming applications. Supports and installs software applications. Participates in the testing process through test review and analysis, test witnessing and certification of software. Relies on instructions and pre-established guidelines to perform the functions of the job. Little creativity is required. Works under direct supervision. Reports to a manager.

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Job Level: Intermediate

Designs, modifies, develops, writes and implements software programming applications. Supports and installs software applications. Participates in the testing process through test review and analysis, test witnessing and certification of software. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Relies on limited experience and judgment to plan and accomplish goals. Some creativity is required. Works under general supervision. Typically reports to a manager.

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Job Level: Expert

Designs, modifies, develops, writes and implements complex software programming applications. Supports and installs software applications. Participates in the testing process through test review and analysis, test witnessing and certification of software. Relies on experience and judgment to plan and accomplish goals. Creativity is required. Works under general supervision. Typically reports to a manager.

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Project Manager

Job Level: Entry

Assists with the management of a project-based work effort. Based upon well-defined policies and procedures, may assist with the planning, directing, monitoring, adjusting and controlling of projects. May identify issues of scope, resource availability, resource expertise, budget constraints and deadlines. Works in a team environment under direct supervision. Reports to a higher-level project manager.

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Job Level: Intermediate

Responsible for project-based work efforts. Manages the start-up, execution and closure of each project. Meets with customers to determine business needs, then measures and documents success in achieving the goals. Defines an interrelated series of tasks that must be performed for the successful completion of a project. Utilizes a proven methodology to plan, direct, monitor, adjust and control project plans. Resolves issues of scope, resource availability, resource expertise, budget constraints and deadlines. Works under general supervision. Typically reports to senior management.

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Job Level: Expert

Responsible for multiple large and complex project-based work efforts. Manages the start-up, execution and closure of each project. Meets with customers to determine business needs, then measures and documents success in achieving the goals. Defines the interrelated series of tasks, across all assigned projects, which must be performed for the successful completion of all objectives. Utilizes a proven methodology to plan, direct, monitor, adjust and control interrelated projects. Resolves issues of scope, resource availability, resource expertise, budget constraints and deadlines. Works under limited supervision. Typically reports to senior management.

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Web Developer

Job Level: Entry

Assists with building and maintaining client-side and server-side web applications. Uses rapid application development tools and component technologies. Assists in the implementation and maintenance of two-tier database connectivity solutions. Works under direct supervision. Reports to a manager.

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Job Level: Intermediate

Builds and maintains client-side and server-side web applications. Uses rapid application development tools and component technologies. Helps design and implement two-tier database connectivity solutions. Works under general supervision. Reports to a manager.

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Job Level: Expert

Builds and maintains client-side and server-side web applications. Uses rapid application development tools and component technologies. Designs and implements two-tier database connectivity solutions. Works under limited supervision. Typically reports to a manager.

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Web Designer

Job Level: Entry

Assists with the design and maintenance of web sites and web catalogs. Documents and stores modifications to the web structure. May work within a marketing department. Works under direct supervision. Reports to a manager.

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  • CIW Web Developer

Job Level: Intermediate

Responsible for the maintenance of an organization’s web sites and web catalogs. May design an organization’s web sites and web catalogs. Advises on the technical and design aspects of independently developed web sites planning to tie into an organization’s web sites. May work within a marketing department. Works under general supervision. Typically reports to a manager.

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  • CIW Web Developer

Job Level: Expert

Responsible for the overall design of an organization’s web sites. Responsible for maintaining an organization’s web sites. Advises on the technical and design aspects of independently developed web sites planning to tie into an organization’s web sites. May work within a marketing department. Works independently. Typically reports to senior management.

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  • CIW Web Developer

Network Administrator

Job Titles: Network Administrator, Network Designer, Network Engineer, Solution Provider

Job Level: Entry

Installs, configures and maintains the network. Builds networks and maintains external and internal web presence. Administers the network. Designs and supports server systems and supporting software. Evaluates changes to current and future network requirements to meet needs. May implement the overall strategic goals of the network system. Works under direct supervision. Reports to a manager.

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Job Level: Intermediate

Installs, configures and maintains the network. Builds networks and maintains external and internal web presence. Administers the network. Designs and supports server systems and supporting software. Evaluates and recommends changes to current and future network requirements to meet needs. May develop, plan and implement the overall strategic goals of the network system. Works under limited supervision. Typically reports to a manager.

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Job Level: Expert

Installs, configures and maintains the network. Builds networks and maintains external and internal web presence. Administers the network. Responsible for designing and supporting server systems and supporting software. Performs system back-ups on internal and external web network servers. Typically reports to a manager.

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Business Analyst

Job Level: Entry

Consults with users to identify current operating procedures and to clarify program objectives. Has limited knowledge of commonly used concepts, practices, and procedures within a particular field or industry. Likely codes, tests, debugs and installs application systems. Little creativity is required. Reports to a manager.

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Job Level: Intermediate

Consults with users to identify current operating procedures and to clarify systems and programming objectives. Has knowledge of commonly used concepts, practices, and procedures within a particular field or industry and can provide data, process, and system flow diagrams, charts, and descriptions. May code, test, debug and install application systems. Some creativity is required. Works under limited supervision. Typically reports to a manager.

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Job Level: Expert

Consults with users to identify current operating procedures and to clarify complex program objectives. Has knowledge of commonly used concepts, practices, and procedures within a particular field or industry and can provide data, process, and system flow diagrams, charts, and descriptions. May code, test, debug and install application systems. Creativity is required. Typically reports to a manager.

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Database Administrator

Job Titles: Database Architect, Data Administrator, Database system engineer, Database Engineer

Job Level: Entry

Assists with the administration and management of database management systems. Assists with the creation and management of databases, database performance, monitoring, tuning and capacity planning. Works under direct supervision. Reports to a manager.

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Job Level: Intermediate

Administers and manages database management systems. Creates and manages databases, data warehousing design, data architecture strategy design, database performance, monitoring, tuning and capacity planning. Works under general supervision. Reports to a manager.

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Job Level: Expert

Responsible for the administration and management of complex database management systems. Also responsible for the creation and management of databases, data warehousing design, data architecture strategy design, database performance, monitoring, tuning and capacity planning. Works under limited supervision. Typically reports to a manager.

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Help Desk Technician

Job Titles: Help Desk Operator, Support Technician, Support Engineer, Network Support Technician, Network Support Engineer

Job Level: Entry

Dedicated to meeting the expectation of both internal and external customers in a call center environment. Guides the customer regarding the use of a broad range of products, offerings, and services. Provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures. Prepares progress reports for work performed. Uses problem management databases and help desk system. Works under direct supervision. Reports to a manager.

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Job Level: Intermediate

Dedicated to meeting the expectation of both internal and external customers in a call center environment. Advises and guides the customer regarding the use of a broad range of products, offerings, and services. Provides technical expertise in activities associated with the identification, prioritization, and resolution of problems. Utilizes limited experience and understanding of the ICT environment. Prepares and evaluates progress reports for work performed. Uses problem management databases and help desk system. Works under general supervision. Reports to a manager.

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Job Level: Expert

Dedicated to meeting the expectation of both internal and external customers in a call center environment. Advises and guides the customer regarding the use of a broad range of products, offerings, and services. Provides technical expertise in activities associated with the identification, prioritization, and resolution of new and complex problems. Utilizes experience and understanding of the ICT environment. Prepares and evaluates progress reports for work performed. Uses problem management databases and help desk system. Typically reports to a manager.

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